<?php
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/**
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* 在线客服聊天系统-前台
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*/
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define('IN_ECS', true);
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require ('includes/init.php');
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require ('includes/lib_chat.php');
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/* 载入语言文件 */
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require_once (ROOT_PATH . 'languages/' . $_CFG['lang'] . '/user.php');
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$action = isset($_REQUEST['act']) ? trim($_REQUEST['act']) : 'chat';
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/* 检查用户是否已登录 */
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if(empty($_SESSION['user_id']) && $action != 'act_login' && $action != 'check_login')
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{
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// $captcha = intval($_CFG['captcha']);
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// if(($captcha & CAPTCHA_LOGIN) && (! ($captcha & CAPTCHA_LOGIN_FAIL) || (($captcha & CAPTCHA_LOGIN_FAIL) && $_SESSION['login_fail'] > 2)) && gd_version() > 0)
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// {
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// $GLOBALS['smarty']->assign('enabled_captcha', 1);
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// $GLOBALS['smarty']->assign('rand', mt_rand());
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// }
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// 如果未登录跳转到登录页面
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/**
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$smarty->assign('lang', $_LANG);
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$smarty->assign('back_act', '');
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$smarty->assign('action', 'login');
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$smarty->display('chat_passport.dwt');
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**/
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show_message('您还未登录系统，请先登录！', array('登录', '返回上一页'), array('user.php?act=login', 'index.php'), 'info');
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return;
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}
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//路由
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$function_name = 'action_' . $action;
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if(function_exists($function_name))
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{
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call_user_func($function_name);
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}
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else
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{
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exit('函数' . $function_name . '不存在');
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}
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/**
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* 检查用户是否登录
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*/
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function action_check_login()
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{
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$is_login = empty($_SESSION['user_id']) ? 'false' : 'true';
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exit($is_login);
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}
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/**
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* 处理会员登录
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*/
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function action_act_login ()
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{
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$user_id = $_SESSION['user_id'];
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$smarty = get_smarty();
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$ecs = get_ecs();
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$db = get_database();
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/* 处理会员的登录 */
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$username = isset($_POST['username']) ? trim($_POST['username']) : '';
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$password = isset($_POST['password']) ? trim($_POST['password']) : '';
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$back_act = isset($_POST['back_act']) ? trim($_POST['back_act']) : '';
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$captcha = intval($_CFG['captcha']);
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if(($captcha & CAPTCHA_LOGIN) && (! ($captcha & CAPTCHA_LOGIN_FAIL) || (($captcha & CAPTCHA_LOGIN_FAIL) && $_SESSION['login_fail'] > 2)) && gd_version() > 0)
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{
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if(empty($_POST['captcha']))
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{
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$smarty->assign('lang', $_LANG);
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$smarty->assign('action', 'login');
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$smarty->assign('error', $_LANG['invalid_captcha']);
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$smarty->display('chat_passport.dwt');
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return;
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}
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/* 检查验证码 */
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include_once ('includes/cls_captcha.php');
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$validator = new captcha();
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$validator->session_word = 'captcha_login';
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if(! $validator->check_word($_POST['captcha']))
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{
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$smarty->assign('lang', $_LANG);
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$smarty->assign('action', 'login');
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$smarty->assign('error', $_LANG['invalid_captcha']);
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$smarty->display('chat_passport.dwt');
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return;
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}
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}
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if(is_email($username))
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{
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$sql = "select user_name from " . $ecs->table('users') . " where email='" . $username . "'";
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$username_e = $db->getOne($sql);
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if($username_e)
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$username = $username_e;
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}
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if(is_telephone($username))
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{
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$sql = "select user_name from " . $ecs->table('users') . " where mobile_phone='" . $username . "'";
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$username_res = $db->query($sql);
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$kkk = 0;
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while($username_row = $db->fetchRow($username_res))
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{
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$username_e = $username_row['user_name'];
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$kkk = $kkk + 1;
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}
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if($kkk > 1)
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{
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$smarty->assign('lang', $_LANG);
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$smarty->assign('action', 'login');
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$smarty->assign('error', '本网站有多个会员ID绑定了和您相同的手机号，请使用其他登录方式，如：邮箱或用户名。');
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$smarty->display('chat_passport.dwt');
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return;
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}
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if($username_e)
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{
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$username = $username_e;
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}
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}
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if($GLOBALS['user']->login($username, $password, isset($_POST['remember'])))
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{
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update_user_info();
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recalculate_price();
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// 登录成功
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$ucdata = isset($user->ucdata) ? $user->ucdata : '';
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// show_message($_LANG['login_success'] . $ucdata ,
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// array($_LANG['back_up_page'], $_LANG['profile_lnk']),
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// array($back_act,'user.php'), 'info');
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// 刷新user_id
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$user_id = $_SESSION['user_id'];
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header('Location: chat.php?act=chat');
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}
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else
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{
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$_SESSION['login_fail'] ++;
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$smarty->assign('lang', $_LANG);
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$smarty->assign('action', 'login');
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$smarty->assign('error', $_LANG['login_failure']);
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$smarty->display('chat_passport.dwt');
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return;
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}
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}
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/* ------------------------------------------------------ */
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// -- 在线客服聊天 --> 请求聊天
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// 聊天窗口右侧默认展示最近订单，如果想要展示商品、订单、店铺则需要在当前页面中设置隐藏域，name必须为 chat_goods_id,
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// chat_order_id, chat_supp_id
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/* ------------------------------------------------------ */
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function action_chat ()
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{
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$user_id = $_SESSION['user_id'];
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$smarty = get_smarty();
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$ecs = get_ecs();
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$db = get_database();
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/**
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* 判断当前用户是为聊天系统的注册用户
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*/
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$exist = check_of_username_exist($user_id);
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// 获取用户头像
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if(! empty($user_id))
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{
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$sql = "select password, headimg from " . $ecs->table('users') . " where user_id = '$user_id'";
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$row = $db->getRow($sql);
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$headimg = $row['headimg'];
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$password = $row['password'];
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$smarty->assign('headimg', $headimg);
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}
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if(! $exist)
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{
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// 查询内用户信息
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$sql = 'select a.user_id, a.password, a.email, a.user_name from ' . $ecs->table('users') . ' AS a where a.user_id = "' . $user_id . '"';
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$user = $GLOBALS['db']->getRow($sql);
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if(empty($user))
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{
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// 根据user_id未查找到任何用户信息
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}
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// 用户不存在,创建用户信息
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$username = $user_id;
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$password = $user['password'];
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$name = $user['user_name'];
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$email = $user['email'];
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$type = 10;
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$shop_id = - 1;
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$result = create_of_user($username, $password, $name, $email, $type, $shop_id);
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if($result)
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{
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// 创建成功
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}
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else
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{
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// 创建失败
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}
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}
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// 获取前端传来的商品编号、订单编号、店铺编号等
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// 商品编号则显示商品信息
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// 订单编号则显示订单信息
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// 店铺编号则显示店铺信息
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$goods_id = null;
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$supp_id = - 1;
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$order_id = null;
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$customers = null;
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// 获取客服信息
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$tab_items = array();
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// 客服类型
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$cus_types = CUSTOMER_SERVICE;
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// 记录需要发给客服的URL
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if(! empty($_REQUEST['chat_goods_id']))
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{
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/* 咨询商品信息 */
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$goods_id = $_REQUEST['chat_goods_id'];
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$goods = goods_info($goods_id);
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$smarty->assign('chat_goods', $goods);
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$smarty->assign('chat_goods_id', $goods_id);
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$tab_items[] = array(
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"id" => "chat_goods","name" => "咨询商品"
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);
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// 客服+售前
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$cus_types = CUSTOMER_SERVICE . ',' . CUSTOMER_PRE;
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}
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if(! empty($_REQUEST['chat_order_id']))
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{
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/* 咨询订单信息 */
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require ('includes/lib_order.php');
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$order_id = $_REQUEST['chat_order_id'];
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// 获取商品和店铺信息
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$goods_id = null;
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$order = order_info($order_id);
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$supp_id = $order['supplier_id'];
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$order['order_status_text'] = $GLOBALS['_LANG']['os'][$order['order_status']] . ',' . $GLOBALS['_LANG']['ps'][$order['pay_status']] . ',' . $GLOBALS['_LANG']['ss'][$order['shipping_status']];
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$order['goods_list'] = order_goods($order_id);
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$smarty->assign('chat_order', $order);
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$smarty->assign('chat_order_id', $order_id);
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$smarty->assign('chat_order_sn', $order['order_sn']);
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$tab_items[] = array(
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"id" => "chat_order","name" => "咨询订单"
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);
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// 客服+售后
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$cus_types = CUSTOMER_SERVICE . ',' . CUSTOMER_AFTER;
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}
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if(! empty($_REQUEST['chat_supp_id']) && $_REQUEST['chat_supp_id'] != 0)
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{
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/* 店铺信息 */
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$supp_id = $_REQUEST['chat_supp_id'];
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$supp_info = get_dianpu_baseinfo($supp_id);
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$smarty->assign('supp_info', $supp_info);
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$smarty->assign('chat_supp_id', $supp_id);
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$tab_items[] = array(
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"id" => "chat_supp", "name" => "店铺信息"
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);
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// 客服+售前
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$cus_types = CUSTOMER_SERVICE . ',' . CUSTOMER_PRE;
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}
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if(true)
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{
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/* 最近订单列表 */
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require ('includes/lib_transaction_1.php');
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// 获取用户最近的5条订单列表
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$order_list = get_user_orders_1($user_id, 5, 0);
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// 所有客服忙碌状态，提示web端
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$smarty->assign('order_list', $order_list);
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$smarty->assign('order_count', count($order_list));
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$tab_items[] = array(
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"id" => "chat_order_list","name" => "最近订单"
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);
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// 客服
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$cus_types = CUSTOMER_SERVICE;
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}
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// 获取客服信息
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$customers = get_customers($cus_types, $supp_id);
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// 转换为JSON数据
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$smarty->assign('tab_items', json_encode($tab_items));
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$to = null;
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// 客服获取策略：0-顺序、1-随机、2-竞争
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if(! empty($customers))
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{
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// 暂时采用随机策略
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$poliy = 1;
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if($poliy == 0)
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{
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foreach($customers as $customer)
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{
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$status = $customer['status'];
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if($status == '在线' || $status == '空闲')
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{
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$to = $customer;
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break;
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// if(isset($customer['cus_status']) && count($customers) > 1)
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// {
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// if(time() - $customer['chat_time'] > 5*60)
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// {
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// set_customer_status($customer['cus_id'], 0);
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// $customer['cus_status'] = 0;
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// }
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// if($customer['cus_status'] == 0)
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// {
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// $to = $customer;
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// break;
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// }
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// }
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// else
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// {
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// $to = $customer;
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// break;
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// }
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}
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}
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}
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else if($poliy == 1)
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{
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/* 随进策略 */
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$onlines = array();
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foreach($customers as $customer)
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{
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$status = $customer['status'];
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if($status == '在线' || $status == '空闲')
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{
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$onlines[] = $customer;
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}
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}
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if(count($onlines) > 0)
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{
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$min = 1;
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$max = count($onlines);
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$i = mt_rand($min, $max);
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$to = $onlines[$i - 1];
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}
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}
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else
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{
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}
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if(empty($to))
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{
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if($supp_id == -1){
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// 所有客服忙碌状态，提示web端
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$smarty->assign('system_notice', '当前客服忙碌，请稍后联系！');
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}else{
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// 所有客服忙碌状态，提示web端
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$smarty->assign('system_notice', '当前店铺客服忙碌，请稍后联系！');
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}
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}
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else
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{
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$xmpp_domain = get_xmpp_domain();
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$_SESSION['OF_FROM'] = $user_id . '@' . $xmpp_domain;
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$_SESSION['OF_TO'] = $to['of_username'] . '@' . $xmpp_domain;
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$smarty->assign('from', $_SESSION['OF_FROM']);
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$smarty->assign('password', $password);
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// $smarty->assign('password', "123456");
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$smarty->assign('to', '==to==');
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$smarty->assign('username', $_SESSION['user_name']);
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$smarty->assign('customername', $to['cus_name']);
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// 存储在Session中方便其他地方使用
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// 所有客服忙碌状态，提示web端
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$smarty->assign('system_notice', '客服<span class="kf_name">' . $to['cus_name'] . '</span>已加入会话！');
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}
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}
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else
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{
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// 所有客服忙碌状态，提示web端
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$smarty->assign('system_notice', '当前客服忙碌，请稍后联系！');
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}
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// 打开聊天页面
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//print_r($customers);
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$smarty->display('chat.dwt');
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}
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/* ------------------------------------------------------ */
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// -- 在线客服聊天 --> 认证失败，重新设置聊天系统的用户密码
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// 聊天窗口右侧默认展示最近订单，如果想要展示商品、订单、店铺则需要在当前页面中设置隐藏域，name必须为 chat_goods_id,
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// chat_order_id, chat_supp_id
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/* ------------------------------------------------------ */
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function action_authfail ()
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{
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$user_id = $_SESSION['user_id'];
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$sql = "select user_name, password, email from " . $GLOBALS['ecs']->table('users') . " where user_id = '$user_id'";
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$row = $db->getRow($sql);
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$success = create_of_user($user_id, $row['password'], $row['user_name'], $row['email'], 10, - 1);
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if($success)
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{
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$result = array(
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'error' => 1,'message' => '可能由于网络原因，发生错误！请点击 <a href="chat.php?act=chat"><strong>重试</strong></a> ，重新连接...','content' => ''
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);
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}
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else
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{
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$result = array(
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'error' => 1,'message' => '由于网络原因，发生错误！请点击 <a href="chat.php?act=chat"><strong>重试</strong></a> ，重新连接...','content' => ''
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);
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}
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$result = json_encode($result);
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exit($result);
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}
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/**
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* 用户离线
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*/
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function action_off_line()
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{
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// 用户超过5分钟未发言则视为自动离线，更新客服状态
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}
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function is_telephone ($phone)
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{
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$chars = "/^13[0-9]{1}[0-9]{8}$|15[0-9]{1}[0-9]{8}$|18[0-9]{1}[0-9]{8}$/";
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if(preg_match($chars, $phone))
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{
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return true;
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}
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}
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/**
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* 获取db对象
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*
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* @return unknown
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*/
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function get_database ()
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{
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return $GLOBALS['db'];
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}
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/**
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* 获取smarty对象
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*
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* @return unknown
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*/
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function get_smarty ()
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{
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return $GLOBALS[smarty];
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}
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/**
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* 获取ecs对象
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*
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* @return unknown
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*/
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function get_ecs ()
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{
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return $GLOBALS['ecs'];
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}
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/*
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* 获取商品所对应店铺的店铺基本信息
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* @param int $suppid 店铺id
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* @param int $suppinfo 入驻商的信息
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*/
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function get_dianpu_baseinfo ($suppid = 0)
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{
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if(intval($suppid) <= 0)
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{
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return;
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}
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$sql_supplier = "SELECT s.supplier_id,s.supplier_name,s.add_time,sr.rank_name FROM " . $GLOBALS['ecs']->table("supplier") . " as s left join " . $GLOBALS['ecs']->table("supplier_rank") . " as sr ON s.rank_id=sr.rank_id WHERE s.supplier_id=" . $suppid . " AND s.status=1";
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$supp_info = $GLOBALS['db']->getRow($sql_supplier);
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$sql = "SELECT * FROM " . $GLOBALS['ecs']->table('supplier_shop_config') . " WHERE supplier_id = " . $suppid;
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$shopinfo = $GLOBALS['db']->getAll($sql);
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$config = array();
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foreach($shopinfo as $value)
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{
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$config[$value['code']] = $value['value'];
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}
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$shop_info = array();
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$shop_info['ghs_css_path'] = 'themes/' . $config['template'] . '/images/ghs/css/ghs_style.css'; // 入驻商所选模板样式路径
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$shoplogo = empty($config['shop_logo']) ? 'themes/' . $config['template'] . '/images/dianpu.jpg' : $config['shop_logo'];
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$shop_info['shoplogo'] = $shoplogo; // 商家logo
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$shop_info['shopname'] = htmlspecialchars($config['shop_name']); // 店铺名称
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$shop_info['suppid'] = $suppid; // 商家名称
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$shop_info['suppliername'] = htmlspecialchars($supp_info['supplier_name']); // 商家名称
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$shop_info['userrank'] = htmlspecialchars($supp_info['rank_name']); // 商家等级
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$shop_info['region'] = get_province_city($config['shop_province'], $config['shop_city']);
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$shop_info['address'] = $config['shop_address'];
|
$shop_info['serviceqq'] = $config['qq'];
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$shop_info['serviceww'] = $config['ww'];
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$shop_info['serviceemail'] = $config['service_email'];
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$shop_info['servicephone'] = $config['service_phone'];
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$shop_info['createtime'] = gmdate('Y-m-d', $config['add_time']); // 商家创建时间
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$suppid = (intval($suppid) > 0) ? intval($suppid) : intval($_GET['suppId']);
|
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return $shop_info;
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}
|
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?>
|
